Shipping Policy

At Sue Caterfly, we are committed to ensuring your books arrive quickly and in excellent condition. Below, you’ll find details on our shipping process, delivery times, and policies.

Shipping Timeframes

📦 Processing Time: Orders are processed within 1-2 business days after purchase.
🚚 Delivery Time: Once shipped, orders typically arrive within 3-4 business days.
📍 Total Estimated Time: Expect your book to arrive within 4-6 business days from the time of purchase.

Shipping Rates & Methods

We offer fast and reliable shipping through trusted carriers. Shipping costs are calculated at checkout based on your location and order size.

Standard Shipping (3-4 Business Days) – Rates vary based on destination and package weight.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

Shipping Locations
We currently ship within the United States. At this time, international shipping is not available, but we’re working on expanding our reach!

Shipping Issues & Lost Packages
While we work with reliable shipping carriers, occasional delays or lost packages can happen. If your order has not arrived within the expected timeframe, please reach out:

📧 Email: suecaterfly@gmail.com
📞 Phone: (321) 318-7202
📍 Mailing Address: 55 South State Ave, Indianapolis, IN 46201

If your package is marked as "delivered" but you haven't received it, please check with neighbors or your local post office. If it is still missing after 48 hours, contact us for assistance.

Damaged Books Policy
If your book arrives damaged, please refer to our Refund & Replacement Policy for next steps.

We appreciate your support and can’t wait for you to enjoy Sue Caterfly’s joyful, faith-filled adventures!